About Us
Every great idea begins with a vision, ours was simple yet profound:
health is wealth, and access to quality medical guidance should not be a privilege, but a right.
The Specialist Opinion was founded by professionals from diverse fields of healthcare, insurance, and patient advocacy who recognised a growing gap in the medical journey — patients were overwhelmed by the complexity of navigating specialists, understanding insurance panels, and making claims confidently.
Our story began humbly, helping individuals find the right care and make sense of what could be claimed. Over time, this evolved into a comprehensive medical assistance platform that bridges patients, doctors, and insurers — providing clarity, convenience, and confidence at every step.
Today, we combine trusted medical advisory with intelligent claims navigation, helping consumers make informed healthcare decisions while ensuring they receive the maximum benefit from their coverage. We bridge the gap between patients, medical professionals, and insurers, ensuring that every decision is informed and every claim is optimised.
At the heart of everything we do lies a simple belief:
Knowledge is power — and the right guidance can change everything.
Our Two Pillars
The Specialist Opinion is built on two core pillars that define our value — trusted medical expertise and intelligent claims navigation.
-
Proprietary Claims Management -
While great medical care is essential, navigating insurance claims landscape can often derail the patient journey. Clinics face the challenge of patients being misinformed or redirected due to confusion about panel doctors, claim limits, and procedures — resulting in frustration, treatment delays, and patient loss.
Our proprietary platform and team of dedicated Claims Relationship Managers (RM) bridge the gap between patients, clinics, and insurers — ensuring clarity, compliance, and confidence throughout the process.
For patients, ClaimsAssist™ offers:
Transparency on what treatments and costs are claimable.
Real-time tracking of claim amounts, balances, and eligibility periods.
Personalized assistance through every step of the claims journey — from pre-authorization to reimbursement — guided by a dedicated Claims RM who ensures nothing falls through the cracks.
For clinics and medical groups, ClaimsAssist™ functions as an outsourced medical assistance partner,
helping streamline claims administration,
retain patients, and
minimize inefficiencies.
The result is a shorter, smoother recovery journey for patients — and a stronger, more efficient ecosystem for healthcare providers.
-
Medical Assistance platform -
At the heart of TSO lies a trusted network of General Practitioners (GPs), Specialists, and Allied Healthcare Providers who share one common belief — that healthcare is not just about treatment, but about the journey to recovery.
Our doctors represent a broad spectrum of medical expertise, from primary care to complex specialties and rehabilitative support. Each practitioner noted for their clinical excellence, integrity, and commitment to patient-centred care.
We take pride in fostering strong, collaborative relationships between patients and healthcare providers, ensuring every individual feels supported, informed, and cared for at every step of their medical journey.
MedixAssist is a pre to post-consultation medical consumption enablement service that helps clinics convert approved treatment plans into completed care — without interfering in clinical decision-making or patient ownership.
| Expected Outcome | ClaimsAssist | MedixAssist |
|---|---|---|
| 1-Minute Claim Eligibility Check | ✔ | ✔ |
| Policy Coverage Explanation (in plain english) |
✔ | ✔ |
| Treatment Claimability Review (based off financial counselling form if available) |
✔ | ✔ |
| Pre-authorisation Guidence | ✔ | ✔ |
| Expected Out-of-Pocket Estimate | ✔ | ✔ |
| Panel vs Non-Panel Advice | ✔ | ✔ |
| Claims Friendly Document Preparation Checklist | ✔ | ✔ |
| Medical Report Requirement Check | ✔ | ✔ |
| Clinic Billing and Invoice Review | ✔ | ✔ |
| On-going Coverage Clarifications | ✔ | ✔ |
| Direct Clinic Co-ordination (when needed) |
✔ | ✔ |
| Full Claims Submission Handling | ✔ | ✔ |
| Claims Accuracy and Completeness Check | ✔ | ✔ |
| Insurer Follow Ups and Monitoring | ✔ | ✔ |
| Claims Status Follow Ups | ✔ | ✔ |
| Rejection Review and Clarifications | ✔ | ✔ |
| Resubmission Support (when needed) |
✔ | ✔ |
| Post Claims Coverage Eligibility Review | ✔ | ✔ |
| Future Treatment Claims Planning | ✔ | ✔ |
| 12 hours Live Support (9am - 9pm) |
✔ | ✔ |
| Compliant Google Reviews from Patients | ✔ | |
| Regular Insurer Panel Updates (TPA, stand-alone, personal and company insurance included) |
✔ | |
| Specific Treatment Preference Indexing (for easy search) |
✔ | |
| Improve Patient Conversions (compliant claims friendly) |
✔ | |
| Handle All Claims Related Enquiries | ✔ | |
| 24 Hours Personalised Clinic Relationship Manager (dedicated claims specialist) |
✔ | |
| Improve Medical Treatment Continuity for Patient Total Recovery | ✔ | |
| Enhance Patient Loyalty to Clinic (post treatment care) |
✔ | |
| Clean Claims Outcome (caused by legitimate misguided knowledge) |
✔ | |
| Overseas and Local Clinic Visibility (MOH compliant) |
✔ | |
| Patient Satisfaction Amplification (word-of-mouth referral) |
✔ | |
| Doctor-to-Dcotor Referral Confidence (claims friendly clinics) |
✔ | |
| MOH and MAS-Compliant Health Awareness Events | ✔ | |
| Compliant Social Media and Content Support | ✔ | |
| MOH Compliant Clinic Growth | ✔ | |
| Insurers Company Analysis (detailed data for complex cases) |
✔ | |
| Clinic Staff Training and Refresher | ✔ | |
| Patient Drop Off Root Cause Tracking | ✔ | |
| Clinic Reputation Risk Monitoring (constant genuine feedback) |
✔ | |
| High Value Case Monitoring | ✔ |
