1. Introduction

The Specialist Opinion (“TSO”), together with its affiliates, related entities, subsidiaries, and associated brands, including but not limited to ClaimsAssist (collectively, the “Company,” “we,” “us,” or “our”), is committed to protecting the privacy of individuals who access our website, platforms, and services.

This Privacy Policy explains how personal data is collected, used, disclosed, stored, and protected when you access our website or use our services. By accessing or using our website or services, you consent to the collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

2. Personal Data We Collect

We may collect personal data including, but not limited to:

• Name, contact details, and identification information

• Demographic or profile information

• Information submitted through forms, inquiries, or correspondence

• Administrative, claims-related, or documentation information

• Technical data such as IP address, browser type, device identifiers, and usage data

Where applicable, you confirm that any personal data provided by you or on behalf of another individual has been lawfully obtained and that you have the necessary authority and consent to disclose such data to us.

3. Purpose of Collection and Use

We may collect, use, and process personal data for purposes including, but not limited to:

• Providing, administering, and improving our services

• Responding to inquiries and communications

• Facilitating administrative, coordination, or support services

• Managing claims-related or documentation processes

• Compliance with legal, regulatory, and contractual obligations

• Internal analytics, audits, and risk management

The Company does not use personal data for purposes beyond those reasonably necessary to deliver its services, unless otherwise required or permitted by law.

4. Disclosure of Personal Data

We may disclose personal data to:

• Affiliates and related entities

• Third-party service providers, contractors, and partners

• Professionals, specialists, insurers, or service providers engaged at the user’s request

• Regulatory, governmental, or law enforcement authorities where required by law

All disclosures are made on a need-to-know basis, and the Company does not sell personal data to third parties.

5. Third-Party Websites and Services

Our website may contain links to third-party websites or platforms. The Company has no control over, and assumes no responsibility for, the privacy practices, content, or security of such third parties. Users are encouraged to review the privacy policies of any third-party sites independently.

6. Data Accuracy and User Responsibility

You are responsible for ensuring that all personal data provided to the Company is accurate, complete, and up to date. The Company shall not be responsible for any consequences arising from inaccurate, incomplete, or outdated personal data provided by users.

7. Data Security and Retention

We implement reasonable administrative, technical, and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and the Company does not guarantee absolute data security.

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

8. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, cost, or expense arising from:

• Unauthorized access, hacking, data breaches, or system failures

• Acts or omissions of third-party service providers

• User error, misuse, or failure to safeguard login credentials

• Any indirect or consequential loss relating to personal data

9. Indemnity

You agree to indemnify and hold harmless the Company, its affiliates (including ClaimsAssist), directors, officers, employees, agents, and contractors from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your breach of this Privacy Policy

• Unauthorized disclosure of personal data by you

• Provision of personal data without proper authority or consent

• Misuse of personal data obtained through the Company’s services

10. Updates to This Privacy Policy

The Company reserves the right to amend or update this Privacy Policy at any time without prior notice. Continued use of the website or services constitutes acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which the Company operates, without regard to conflict of law principles.